FAQ

• How do I purchase a ticket for a show?

  To purchase a ticket, simply click on the name of the show on this page of the website and follow the guided steps. Then enjoy the music!

• I purchased a ticket, but I haven’t gotten the link to view the show yet.

  Each ticket contains a unique viewing link for the show. You’ll receive an email no later than 72 hours prior to the air date of the show with a link to view. If you have not received a link by then, please contact support or email we@liferoomlabel.com.

• What is backstage pass?

  Backstage passes give you a behind the scenes look at green room material, exclusive content, and extras from Jonathan. Any backstage pass includes admission to one show as well.

• Does the merch bundle include a backstage pass?

  Yes! When you purchase a merch bundle, you will receive an exclusive tour t-shirt, a backstage pass and access to the show of your choice.

• How can I get access to the show?

  The “Show Compassion” package allows you to receive access to the show, plus backstage passes to the show when you sponsor a child. You may also purchase individual tickets to the show to receive access.

• I’m on the waitlist for the “Show Compassion” Package. Will I still get a ticket?

  Yes! Anyone on the waitlist is guaranteed the ability to purchase the “Show Compassion” package when tickets go live. The first 500 people to sign up and purchase this package will also receive a physical copy of the “People” EP. An email will be sent out notifying when “Show Compassion” tickets are live and the next steps for purchasing and confirming CD orders.

• How many devices can I stream the concert from?

  You are allowed to stream one device at a time per household. Attempting to stream a second device will disconnect the first device. You will need to register for another pass to stream for each additional device. We recommend you login from the device in which you’d like to stream.

• How can I stream to my TV?

  If your computer has an HDMI output, a cable can be run from your computer to your TV. Roku, Fire Stick, and Apple TV applications are in development and will be available for use soon.